Manage support tickets
Private tickets, clear ownership, and context for the next person. Help members in Discord or from your staff desk.
- Claims, replies & private notes
- Close and reopen conversations
sharkcord.Open workspaceCreate channels, welcome members, handle support tickets, and automate routine tasks.
Review channel and role changes before applying them.
Preview the builder, visual automation editor, and widgets.
Plan a new server or improve the one you already have. Start with a template, describe your idea, then fine-tune the channels and roles.
Manage tickets, permissions, panels, and activity from the same workspace.
Private tickets, clear ownership, and context for the next person. Help members in Discord or from your staff desk.
Give each role the right channel access. Find moderation records and review keyword filters before applying them.
Turn a channel into a place to choose roles, accept rules, submit an application, enter a giveaway, or vote.
Follow observed activity and invite campaigns with clear time windows. Understand what was measured and where data is missing.
Use a new or existing Discord server.
Sign in with Discord, add the companion bot, and connect a server you own or manage.
Start from a template or your current structure. Customize channels, workflows, and member panels.
Review builds and panel previews. Enable workflows when their steps and permissions are ready.
Describe a server setup or automation, then edit the draft. AI requires paid Plus.
Setup, automation, and staff access.
Yes. Connect a server you own or manage and import its current channels and roles. Start with that structure, or plan additions from a template. You review a build before it changes Discord.
Start from 28 recipes for welcomes, roles, scheduled messages, member follow-ups, and supported widget interactions. Arrange and edit the steps visually. AI can help draft a workflow; you choose its settings and decide when to enable it.
No. Ticket staff can claim, reply, close, and reopen from Discord. The server owner can also invite current members to selected staff-desk pages, with an expiry. Their Discord roles and permissions still determine what they can access.
A ticket panel opens a private Discord channel for the requester and your selected support roles. Owners and administrators retain Discord’s access. Sharkcord saves intake, explicit replies, and staff notes; local conversation text expires 30 days after closure. Optional capture of ordinary ticket messages is configured separately.
Start with one thing: a useful server template, a welcome workflow, or a support panel. Your server remains in Discord, and changes to channels and roles sync back to Sharkcord. The short product tour above shows the main ideas before you connect.